Panasonic

2K LED TV models: 1-year comprehensive warranty on the complete unit against defects arising under normal use (excluding physical or accidental damage).
4K LED TV models: 1-year comprehensive warranty on the complete unit, along with an additional 1-year warranty on the panel.
Warranty period: The warranty is valid from the date of purchase.

You can register and track your service request by calling our customer care number at 080-65063755. Alternatively, you can email us at support-in@panasonic.skwservice.com for assistance.

You may first complete three basic troubleshooting steps: ensure the power cord is firmly plugged in at both ends, verify that the corresponding power outlet is functioning properly, disconnect the power and wait for 5 minutes before reconnecting and powering on. If the issue persists, please contact an authorized after-sales service center directly for assistance.

First, check whether the HDMI/AV signal cable is loose; re-plug or replace with a compliant signal cable to test. Then enter the picture settings menu and restore the display parameters to default mode to rule out color abnormalities caused by misadjusted settings. If the issue persists, you may submit photos of the fault on the official website and schedule an on-site inspection by a service engineer in advance.

Please first replace the batteries with new ones of the same specification, ensure the positive and negative terminals are installed correctly, remove any obstructions between the remote control and the TV, and then re-pair the remote. If the issue remains unresolved, you may purchase an original remote control of the compatible model directly from the official website accessories store, or contact an authorized after-sales service center to request a fault inspection. Remote controls damaged through non-human causes are eligible for free replacement within the warranty period.

Please try the following options — you may attempt them in any order that suits your situation:
Option 1: Re-enter the Wi-Fi password carefully, checking for case sensitivity and special characters.
Option 2: Restart both the TV and the Wi-Fi router, then try connecting again.
Option 3: Ensure the TV is within good range of the router and receiving a strong Wi-Fi signal.
Option 4: Select "Forget Network" in the TV's Wi-Fi settings, then reconnect to the network afresh by completing the full setup process.
Option 5: Test the TV with a different Wi-Fi network or a mobile hotspot. If it connects successfully, the issue may lie with your router settings.
Option 6: Update the TV to the latest software version and try connecting again.

If none of these options resolve the issue, please contact our customer support team for further assistance.