FAQs

2K LED TV models: 1-year comprehensive warranty on the complete unit against defects arising under normal use (excluding physical or accidental damage).
4K LED TV models: 1-year comprehensive warranty on the complete unit, along with an additional 1-year warranty on the panel.
Warranty period: The warranty is valid from the date of purchase.

You can register and track your service request by calling our customer care number at 080-65063755. Alternatively, you can email us at support-in@panasonic.skwservice.com for assistance.

You may first complete three basic troubleshooting steps: ensure the power cord is firmly plugged in at both ends, verify that the corresponding power outlet is functioning properly, disconnect the power and wait for 5 minutes before reconnecting and powering on. If the issue persists, please contact an authorized after-sales service center directly for assistance.

First, check whether the HDMI/AV signal cable is loose; re-plug or replace with a compliant signal cable to test. Then enter the picture settings menu and restore the display parameters to default mode to rule out color abnormalities caused by misadjusted settings. If the issue persists, you may submit photos of the fault on the official website and schedule an on-site inspection by a service engineer in advance.

Please first replace the batteries with new ones of the same specification, ensure the positive and negative terminals are installed correctly, remove any obstructions between the remote control and the TV, and then re-pair the remote. If the issue remains unresolved, you may purchase an original remote control of the compatible model directly from the official website accessories store, or contact an authorized after-sales service center to request a fault inspection. Remote controls damaged through non-human causes are eligible for free replacement within the warranty period.

Please try the following options — you may attempt them in any order that suits your situation:
Option 1: Re-enter the Wi-Fi password carefully, checking for case sensitivity and special characters.
Option 2: Restart both the TV and the Wi-Fi router, then try connecting again.
Option 3: Ensure the TV is within good range of the router and receiving a strong Wi-Fi signal.
Option 4: Select "Forget Network" in the TV's Wi-Fi settings, then reconnect to the network afresh by completing the full setup process.
Option 5: Test the TV with a different Wi-Fi network or a mobile hotspot. If it connects successfully, the issue may lie with your router settings.
Option 6: Update the TV to the latest software version and try connecting again.

If none of these options resolve the issue, please contact our customer support team for further assistance.

Selected models support Dolby Vision®. Please refer to the specifications of your TV model.

Many models support Dolby Atmos® for immersive surround sound.

Depending on the model, Panasonic TVs may support HDR10, HDR10+, Dolby Vision, and HLG.

Yes. You can adjust picture settings or select preset viewing modes such as Cinema, Standard, Sports, or Game Mode.

Filmmaker Mode preserves the creator's intended picture settings by minimizing unnecessary image processing.

Adjust the Picture Mode, Brightness, and Ambient Light settings to suit your viewing environment.

Different models may feature Google TV™, Fire TV™, Roku TV™, TiVo OS, or other smart TV platforms.

Yes. Supported smart platforms allow you to install compatible streaming and entertainment apps.

Selected models support voice assistants depending on the smart platform and region.

Many Panasonic Smart TVs support Chromecast, Apple AirPlay, or screen mirroring features depending on the model.

Go to Settings > Network and follow the on-screen instructions to connect to your wireless network.

Software updates can be installed automatically or manually through the TV's Settings menu when available.

The number of HDMI ports varies by model. Please refer to your product specifications.

Selected models include HDMI 2.1 for advanced gaming and high-bandwidth content.

Many models support Bluetooth headphones, speakers, and other compatible accessories.

Yes. Most Panasonic TVs support HDMI eARC/ARC, Optical Audio, or Bluetooth connections.

Yes. USB ports can be used for compatible media playback and other supported functions.

Warranty coverage varies by country or region. Please contact your local Panasonic TV support for details.

Visit the Support page and search for your TV model to access manuals and documentation.

Support contact information is available on your regional Panasonic TV Support page.

Product registration availability depends on your country or region. Please visit your local support website for details.

Please check all cable connections, restart your TV, update the software, and review the troubleshooting guide.

The model number is printed on the product label and can also be found in the TV's Settings menu.

If you can't find the answer you're looking for, please visit the Support page or contact your local Panasonic TV customer support team for assistance.