Product Warranty

Your Panasonic TV is covered by a limited manufacturer’s warranty, giving you confidence in the quality and reliability of your purchase.

Warranty terms, coverage periods, and service procedures may vary depending on the product model. Please refer to the applicable product information or contact Panasonic TV UK Customer Support for assistance.

This manufacturer’s warranty is provided in addition to your statutory rights under applicable UK consumer law and does not affect those rights. Goods supplied to consumers must be as described, of satisfactory quality, and fit for purpose. GOV.UK

What’s Covered

The limited manufacturer’s warranty generally covers manufacturing defects in materials or workmanship arising under normal household use during the applicable warranty period.

Coverage may include:

Repair of eligible manufacturing defects
Replacement parts where applicable
Labour charges for eligible warranty repairs
Technical diagnosis by authorised service providers

Exact coverage may vary depending on the product model and the applicable warranty terms.

What’s Not Covered

Unless otherwise stated in the applicable warranty terms, the manufacturer’s warranty generally does not cover damage resulting from:

Improper installation, misuse, or failure to follow product instructions
Accidents, abuse, or neglect
Unauthorised repair or modification
Commercial or industrial use
External causes such as fire, flood, lightning, abnormal voltage, or similar events
Normal cosmetic wear and tear
Consumable items or accessories unless otherwise specified
Damage caused by products, accessories, software, or services not approved for use with the TV

These exclusions apply only to the manufacturer’s warranty and do not limit any statutory rights that cannot lawfully be excluded.

Warranty Period

The applicable warranty period may vary by product model.

Please refer to the warranty information supplied with your Panasonic TV, the relevant product page, or contact Panasonic TV UK Customer Support for details applicable to your purchase.

The manufacturer’s warranty period does not replace or restrict any rights you may have under UK consumer law.

Warranty Service

If your Panasonic TV requires warranty service:

Prepare your proof of purchase.
Record your TV model number and serial number.
Contact Panasonic TV UK Customer Support.
Follow the service instructions provided by the authorised support team.

Depending on the nature of the issue and service availability, warranty service may be provided:

At an authorised service centre
Through an authorised on-site service, where available
Through repair or replacement where applicable

The available remedy will depend on the applicable warranty terms, the nature of the fault, and your statutory rights.

Before Requesting Service

Before submitting a warranty request, we recommend:

Restarting your TV
Checking all cable and power connections
Updating the TV software to the latest available version
Reviewing the online User Manual and FAQs
Checking whether the issue relates to a third-party application, service, or connected device

Some common issues may be resolved without requiring a service visit.

If you believe the product may present a safety risk, stop using it and contact Customer Support.

Proof of Purchase

Please retain your original purchase receipt, invoice, or other valid proof of purchase.

Proof of purchase may be required to verify the purchase date and eligibility for manufacturer’s warranty service.

Other reasonable evidence of purchase may also be accepted where applicable. UK guidance confirms that proof of purchase is not necessarily limited to a paper receipt. GOV.UK

Your UK Consumer Rights

The manufacturer’s warranty is separate from your statutory consumer rights.

Under applicable UK consumer law, products supplied to consumers must be:

As described
Of satisfactory quality
Fit for purpose

If a product does not meet these requirements, you may be entitled to remedies from the seller, including repair, replacement, price reduction, or refund, depending on the circumstances.

Your statutory rights are not affected by the expiry or limitations of this manufacturer’s warranty. GOV.UK

Need Help?

If you have questions about your warranty, warranty service, or your Panasonic TV, please contact Panasonic TV UK Customer Support.

Go to Support

Warranty coverage, duration, exclusions, and service availability are subject to the applicable warranty terms and UK law.

Nothing in this warranty information excludes, restricts, or limits any consumer rights that cannot lawfully be excluded or restricted.

“Panasonic” is a registered trademark of Panasonic Holdings Corporation and is used under licence by SKYWORTH. Panasonic-branded televisions offered in the United Kingdom are distributed by SKYWORTH under licence.